Kempinski Hotel Cancún | Resort in Cancun

| 9.4 (910 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Resort | Kempinski Hotel Cancún

Resort in Zona Hotelera, Cancun

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
kempinski hotel cancún offers 363 accommodations with minibars and espresso makers Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

guests can surf the web using the complimentary wireless internet access (speed: 50+ mbps) Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.


an outdoor tennis court and a health club are featured at the resort 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

the recreational activities listed below are available either on site or nearby; fees may apply

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Retorno del Rey No. 36, Cancun, 77500, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
Pet FriendlyPet Friendly
PoolPool
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. kids stay free! up to 2 children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 50.0 per night. cribs (infant beds) are not available.
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately usd 48.50 for adults and usd 48.50 for children airport shuttle fee: usd 200 per vehicle (roundtrip, maximum occupancy 7) pet fee: usd 80 per accommodation (varies based on length of stay) service animals are exempt from fees rollaway bed fee: usd 50.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
1 total (up to 33 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 80 per accommodation (varies based on length of stay) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

luis
Jun 15, 2026 02:17:55 AM
Review Score:   10
Summary: The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.
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FAQ's

Is this Kempinski Hotel Cancún pet-friendly for guests? 

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Kempinski Hotel Cancún have a swimming pool? 

Yes, this Kempinski Hotel Cancún has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kempinski Hotel Cancún? 

Best-rates for the Kempinski Hotel Cancún starts from $402 per night with includes Air Conditioner, Parking, Pet Friendly, Pool, TV, View, Wheelchair Accessible, Ocean View, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Heating, Hot Tub, Internet, Kitchen, Laundry with all other facilities. PetFriendly is committed to making every traveler feel comfortable and have the best stay, whether they are traveling solo, with a date, with a pet, or as a family.

Is Kempinski Hotel Cancún a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kempinski Hotel Cancún wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Kempinski Hotel Cancún is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kempinski Hotel Cancún? 

Based on the information reported by the owner or manager, the Kempinski Hotel Cancún indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kempinski Hotel Cancún? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Kempinski Hotel Cancún are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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